Frequently Asked Questions.

Move Management FAQs

  • We plan, organize and manage all the details related to a residential move.

  • No. Our extensive knowledge of the moving business enables us to select and recommend an appropriate mover for your needs. Then we schedule and supervise your mover in executing your move effectively and efficiently.

  • Every move is unique, so we visit your home and provide a range of expenses based on your needs. Costs include our hourly rate for move management services plus expenses. You are also responsible for the cost of outside vendors, such as moving company, cleaners, repairmen, waste disposal or other service providers that you authorize upon our recommendation.

  • As soon as you know you will be moving — even before you know where or when — start thinking about major items you want to take and what you will want to sell or dispose.

  • Yes. We are fully insured for liability and workers compensation. We provide certificates of insurance and bonding.

  • Delicate items receive special care in packing and unpacking. The Settler has extensive experience with fine art, antiques, china, crystal, statuary and other precious pieces. For example, fragile items may require special handling such as double-boxing a padded crate or archival tissue.

  • Based in Darien, CT, we typically serve clients throughout the Northeast U.S. However, we also manage moves that start and end outside the northeast through Job sharing with other NASMM members. For example, we move clients away from the northeast to other regions (or countries!), and we frequently manage moves that involve more than one destination. The Settler’s staff will travel to out-of-town locations, or arrange for a qualified local move manager to provide services at destination.

  • Yes, we can provide references. We also invite you to see our Client Testimonials.

  • Yes. The Settler is a 10-year Diamond Society Member of the National Association of Senior Move Managers. In 2016, we were awarded the NASMM A+ Accreditation, which involves rigorous peer review of our services as measurable, accountable and of the highest quality. NASMM also provides ongoing professional education and networking, enabling us to continue to deliver the best practices in move management. We also hold a National Association of Productivity and Organizing Professionals certification.

  • No. We will organize the disposal process to minimize landfill use by reusing, recycling, repurposing, selling or donating unwanted possessions for you.

  • We will dispose of your hazardous materials in a legal, environmentally responsible manner.

  • Yes, and we also reuse as much as possible! In addition to using reusable and recycled packing materials, we also find new homes for unwanted but still-useful possessions by finding the right vendor to sell them or by donating them.

  • We learn what organizations or causes you care about and develop a donation plan that may include giving items to a charity or to a related thrift shop. We arrange delivery and provide you with contribution receipts for tax purposes.

  • Call The Settler at (203) 810-4873 for your free move consultation. Outside business hours, leave a voicemail for prompt call-back, or email us: info@thesettlersusa.com

Professional Organizing FAQs

  • YES! Our professional organizational services are offered on an a la carte basis. You can use us to set up your entire household or on a room-by-room basis.

  • Every client and household is unique. We work with you to identify your pain points and determine which spaces to prioritize. We review the aesthetic you envision and provide a range of expenses based on your needs. Costs include our hourly rate for organizers plus the product purchased.

  • Yes, you can return any unused and non-customized product. And we will handle that entire process for you. Any product that has been used or customized (i.e. ELFA systems from The Container Store) are non-refundable. We review all designs and the client approves all customizations prior to purchase and installation.

  • Yes, we can source any type of product you prefer to showcase in your home.

  • We truly believe in the transformative power of organization. Our overarching goal is to create simple, yet smart storage systems that can be maintained for the long term. We will work side-by-side with you to understand your needs and will transform your space into something that is functional, sustainable and useful without sacrificing style and sophistication

  • Our custom labeling capabilities truly set us apart from the competition. We utilize our own top-of-the-line labeling methodology that is polished, professional and completely customizable to any aesthetic.

    Furthermore, labeling ensures that there is no confusion when it comes times to cleanup. We find that our clients (the little ones, too!) are far more successful if their containers are clearly labeled. Labeling allows our clients to keep up the organization, long after the project is complete.

  • Our office is in Darien, CT, but we service clients in the entire tri-state area as well as clients all along the Northeast, including Nantucket and Martha’s Vineyard, as well as Southern Florida and beyond.

  • Yes. We also invite you to see our Client Testimonials.

Still have questions? Contact us.

info@thesettlersusa.com
(203) 810-4873